Our Dispatch Team are working in a timely manner to ensure customer orders are dispatched, whilst following strict health guidelines imposed during this time. Australia Post remains fully operational across Australia during government restrictions on non-essential activity. Domestic deliveries will automatically default to ‘Authority to Leave’ and left in a safe place on your premises, or taken to the local Post Office should the driver deem there is nowhere safe to leave a parcel. You will be notified of the delivery and location of your item via the email address provided at time of ordering. International delivery delays are expected and Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries. Please visit the Australia Post website here for updates relating to your country of destination, or alternatively please get in touch with our Customer Care Team firstname.lastname@example.org
We thank you for your patience and understanding.
Only items purchased on the SOAK Superfood Skincare website can be returned to soakskin.com for refund or exchange.
If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition.
If you’ve used less than 10% of the product, we’ll only offer a product exchange. If you’ve used more than 10% of the product, no refund or exchange can be given.
You are responsible for the shipping and additional postage charges.
We can’t exchange or refund gift vouchers or promotional items.
Please send all returns and refunds to the below address:
SOAK Superfood Skincare
4-6 Meeks Road, Marrickville
NSW 2204 AUSTRALIA
If you have received an incorrect order please contact us on 1300 038 429 or at email@example.com as soon as you can with your order number and details of the incorrect or damaged product.
*Free when you spend $50 or $9.95 flat rate for all orders under $50
- Delivered within 5 working days (Metro Areas)
- Delivered within 7 working days (Rest of Australia)
- Select Standard Shipping at checkout
Should a parcel be returned to SOAK due to any of the following reasons we are happy to arrange a redelivery:
- an incorrect, incomplete or insufficient address provided by the recipient
- the parcel is rejected.
A charge of AUD$9.95 will apply and your order sent via regular post.
SOAK Superfood Skincare is proud to offer international delivery to our overseas customers. NOTE: We no longer ship to Europe (including UK).
NEW ZEALAND: AUD $30 flat rate for all orders. Please allow 5 – 7 working days for delivery.
ASIA & PACIFIC: AUD $39 flat rate for all orders. Please allow 6 – 10 working days for delivery.
NORTH AMERICA: AUD $39 flat rate for all orders. Please allow 6 – 10 working days for delivery.
SOUTH AMERICA: (excluding Peru) AUD $45 flat rate for all orders. Please allow 6 – 10 working days for delivery.
EUROPE (NON EU): $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
AFRICA: AUD $45 flat rate for all orders. Please allow 6 – 10 working days for delivery.
Parcels are delivered by trackable international express courier.
International delivery costs do not include any taxes or duties applied by the destination country. These additional charges (if applicable) are the sole responsibility of the delivery recipient. It is advised to contact your local customs office for any information on what these charges may be.
Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.
If you decline to pay the applicable taxes and duties and your order is returned, initial shipping costs will not be refunded.
Delivery of International Orders
A signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Should a parcel be returned to SOAK due to any of the following reasons, and a re-delivery requested by the recipient, a fee of AUD$30 will apply:
- Multiple unsuccessful delivery attempts,
- Failure by the recipient to contact the delivery service in their receiving country to arrange a re-delivery,
- If a parcel remains unclaimed by the recipient or,
- Failure to pay duties/taxes applicable to the receiving country.
Should a refund be requested due to any of the above reasons for the return, the initial shipping charge will not be refunded.
Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at firstname.lastname@example.org should you require further details regarding your order or its delivery.
All orders and applicable shipping costs are in Australian Dollars (AUD)
All prices are quoted in AUD ($) and include Goods and Services Tax (GST).
Any changes made to this policy will be maintained and be visible from this website.
SOAK Superfood Skincare collects personal data for the sole purpose of processing your order and to provide updates of upcoming new products and launches via a newsletter. You have the option of not subscribing to the newsletter should you wish to do so.
We will never sell or provide these details to any third party organization without your written consent. You will not receive any unsolicited mail as a result of you ordering from SOAK Superfood Skincare.
By submitting information to SOAK Superfood Skincare you consent to the collection and use of this information by SOAK Superfood Skincare and Australia Post in the fulfillment of your order.
Information provided by you to SOAK Superfood Skincare when placing an order or registering on our website includes:
• Delivery Address
• Phone Number
• Email address
• Payment Information
The SOAK Superfood Skincare website has been designed to protect any personal information collected online from unauthorized access.
We expect you to maintain the confidentiality of your username and password for your SOAK Superfood Skincare account and you have the opportunity to update your personal information by logging into your account.
SOAK Superfood Skincare may, from time to time, use technology to track buyer behavior and site analysis. This information is used to assist strategic development and audit usage of the site.
Unless otherwise stated all rights, including copyrights, content, text and graphics of the SOAK Superfood Skincare website are owned and controlled for these purposes by the Vanity Group Pty Ltd.
You are not permitted to copy, broadcast, download, store, transmit, show or display in public, adapt or change in any way the content of these SOAK Superfood Skincare pages for any purpose whatsoever, in any medium, without the written permission of the Vanity Group Pty Ltd.
Your email address will be used for our own marketing purposes upon your consent till such time as you unsubscribe.
You can unsubscribe at any time.
Any social media plug-ins for Facebook, Twitter and Pinterest are used to obtain data for tracking purposes only.
Vanity Group Pty. Ltd.
4-6 Meeks Road
Marrickville NSW 2204
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer). It encrypts all your personal information, including credit card number, name and address, so that it cannot be read while the information travels over the Internet. You can tell you are in secure (SSL) mode when a little padlock appears on the bottom of the screen.
Your credit card number is removed from our on-line server within a minute of it arriving and is stored on a separate secure server, which is not accessible via the Internet at all. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.