Only items purchased on the SOAK Superfood Skincare website can be returned to soakskin.com for refund or exchange.
If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
If you’ve used less than 10% of the product, we’ll only offer a product exchange. If you’ve used more than 10% of the product, no refund or exchange can be given.
We can’t exchange or refund gift vouchers or promotional items.
Please send all returns and refunds to the below address:
SOAK Superfood Skincare
4-6 Meeks Road, Marrickville
NSW 2204 AUSTRALIA
If you have received an incorrect order please contact us on 1300 038 429 or at firstname.lastname@example.org as soon as you can with your order number and details of the incorrect or damaged product.
FREE AU Shipping valid until 11.59pm AEST Monday 11 December 2017. Not valid on international orders. Please select Free Shipping at checkout.
*Free when you spend $50 or $9.95 flat rate for all orders under $50
- Delivered within 5 working days (Metro Areas)
- Delivered within 7 working days (Rest of Australia)
- Select Standard Shipping at checkout
SOAK Superfood Skincare is proud to offer international delivery to our overseas customers. NOTE: We no longer ship to Europe (including UK).
NEW ZEALAND: AUD $30 flat rate for all orders. Please allow 5 – 7 working days for delivery. **
ASIA & PACIFIC: AUD $39 flat rate for all orders. Please allow 6 – 10 working days for delivery. **
NORTH AMERICA: AUD $39 flat rate for all orders. Please allow 6 – 10 working days for delivery. **
SOUTH AMERICA: AUD $45 flat rate for all orders. Please allow 6 – 10 working days for delivery. **
AFRICA: AUD $45 flat rate for all orders. Please allow 6 – 10 working days for delivery. **
Parcels are delivered by trackable international express courier.
International delivery costs do not include any taxes or duties applied by the destination country. These additional charges (if applicable) are the sole responsibility of the delivery recipient. It is advised to contact your local customs office for any information on what these charges may be.
Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.
If you decline to pay the applicable taxes and duties and your order is returned, initial shipping costs will not be refunded.
Delivery of International Orders
Signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Re-delivery fees may apply for parcels which are required to be returned to the sender after a failed delivery attempt.
All orders and applicable shipping costs are in Australian Dollars (AUD)
All prices are quoted in AUD ($) and include Goods and Services Tax (GST).
Any changes made to this policy will be maintained and be visible from this website.
SOAK Superfood Skincare collects personal data for the sole purpose of processing your order and to provide updates of upcoming new products and launches via a newsletter. You have the option of not subscribing to the newsletter should you wish to do so.
We will never sell or provide these details to any third party organization without your written consent. You will not receive any unsolicited mail as a result of you ordering from SOAK Superfood Skincare.
By submitting information to SOAK Superfood Skincare you consent to the collection and use of this information by SOAK Superfood Skincare and Australia Post in the fulfillment of your order.
Information provided by you to SOAK Superfood Skincare when placing an order or registering on our website includes:
• Delivery Address
• Phone Number
• Email address
• Payment Information
The SOAK Superfood Skincare website has been designed to protect any personal information collected online from unauthorized access.
We expect you to maintain the confidentiality of your username and password for your SOAK Superfood Skincare account and you have the opportunity to update your personal information by logging into your account.
SOAK Superfood Skincare may, from time to time, use technology to track buyer behavior and site analysis. This information is used to assist strategic development and audit usage of the site.
Unless otherwise stated all rights, including copyrights, content, text and graphics of the SOAK Superfood Skincare website are owned and controlled for these purposes by the Vanity Group Pty Ltd.
You are not permitted to copy, broadcast, download, store, transmit, show or display in public, adapt or change in any way the content of these SOAK Superfood Skincare pages for any purpose whatsoever, in any medium, without the written permission of the Vanity Group Pty Ltd.
Your email address will be used for our own marketing purposes upon your consent till such time as you unsubscribe.
You can unsubscribe at any time.
Any social media plug-ins for Facebook, Twitter and Pinterest are used to obtain data for tracking purposes only.
Vanity Group Pty. Ltd.
4-6 Meeks Road
Marrickville NSW 2204
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer). It encrypts all your personal information, including credit card number, name and address, so that it cannot be read while the information travels over the Internet. You can tell you are in secure (SSL) mode when a little padlock appears on the bottom of the screen.
Your credit card number is removed from our on-line server within a minute of it arriving and is stored on a separate secure server, which is not accessible via the Internet at all. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.