Our warehouse will be closed from 24th December to 4th January, reopening on 5th January.

No orders will be dispatched during this period. Orders received over the closure will be processed once we reopen. Please note:

• It may take up to 10 business days to dispatch orders after reopening.
• Additional delays may occur with delivery times after dispatch.

To make sure your order arrives in time for Christmas:

Parcel Post:

• Same-State Deliveries (NSW): Sunday 21 December
• Interstate Deliveries: Thursday 18 December
  

*Excludes items sent to or from Perth, Darwin, and Hobart. Orders to or from these locations (Parcel Post or Express Post) must be lodged by 12 December to arrive before Christmas.

Shipping to the USA has resumed after a temporary pause.

Recently, the U.S. Government introduced new tariffs on imported goods and suspended the de minimis threshold. This previously allowed shipments under $800 to enter the U.S. without duties or taxes.

These changes have significantly increased the cost of bringing our products to you. Despite our best efforts to absorb these rising costs, it has become unavoidable for us to adjust our prices.

There will be an adjustment on our prices. This decision was not made lightly. We know how important value is to you, and we remain committed to offering products that meet the highest standards of quality and care.

The price increase allows us to continue sourcing the finest ingredients, supporting sustainable practices, and delivering the exceptional experience you deserve.

We truly appreciate your trust and loyalty, and we thank you for being part of our community.

The following terms apply to all promotional codes, unless otherwise stated.

To redeem the promotional code, code must be applied at checkout. We are not able to retro apply codes once an order has been placed/processed. Code is valid for one time use per one customer. No rain checks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders.

For more information on a specific promotion, please refer to our Terms & Conditions page.

We want to be where you are and ship to most international locations. While we’re big fans of the EU and UK, we don’t currently ship there.

For more shipping info, check out this page.

For more info on delivery costs for Aussie and International orders, see our Shipping page.

If you are not completely satisfied with your order or have made an incorrect purchase, that’s okay – you have up to 14 days from the date of purchase to return your product, subject to the below.

Only items purchased on the SOAK Skin website can be returned to soakskin.com for refund or exchange. If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We can’t exchange or refund gift vouchers or promotional items. If you have received an incorrect order please contact us at info@soakskin.com as soon as you can with your order number and details of the incorrect or damaged product.

If you’ve received an incorrect item please contact us at  info@soakskin.com as soon as you can with your order number and details of the incorrect or damaged product. We will let you know the next steps from there!

Payment can be made via our secure checkout pages using Visa, Mastercard, Amex, PayPal and AfterPay. All prices are quoted in AUD ($) and include Goods and Services Tax (GST) for Australian orders.

All orders and applicable shipping costs are in Australian Dollars (AUD).