The following terms apply to all promotional codes, unless otherwise stated.

To redeem the promotional code, code must be applied at checkout. We are not able to retro apply codes once an order has been placed/processed. Code is valid for one time use per one customer. No rain checks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders.

For more information on a specific promotion, please refer to our Terms & Conditions page.

We want to be where you are and ship to most international locations. While we’re big fans of the EU and UK, we don’t currently ship there.

For more shipping info, check out this page.

For more info on delivery costs for Aussie and International orders, see our Shipping page.

If you are not completely satisfied with your order or have made an incorrect purchase, that’s okay – you have up to 14 days from the date of purchase to return your product, subject to the below.

Only items purchased on the SOAK Skin website can be returned to soakskin.com for refund or exchange. If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We can’t exchange or refund gift vouchers or promotional items. If you have received an incorrect order please contact us at info@soakskin.com as soon as you can with your order number and details of the incorrect or damaged product.

If you’ve received an incorrect item please contact us at  info@soakskin.com as soon as you can with your order number and details of the incorrect or damaged product. We will let you know the next steps from there!

Payment can be made via our secure checkout pages using Visa, Mastercard, Amex, PayPal and AfterPay. All prices are quoted in AUD ($) and include Goods and Services Tax (GST) for Australian orders.

All orders and applicable shipping costs are in Australian Dollars (AUD).

As we have redesigned our website, you will be required to create a new account.

We still have access to your previous account details on our backend.

Any orders placed on our newly designed website will be stored under your new account information going forward. If you have any questions, please contact us at info@soakskin.com.

Samples will now be automatically
added to your cart with all orders, so you can try new products with ease!

Nope! If you're already subscribed, you’re all set. Your subscription has carried over to our new site. If you have any concerns, feel free to reach out!

Absolutely! Your privacy is a top priority for us. All personal information is stored securely and used solely for providing our services. If you have any other questions or feedback, don’t hesitate to reach out at info@soakskin.com. We’re excited for you to explore our new website!