Shipping

We offer Free Standard Shipping on all Australian orders over $50 or $10 flat rate for orders under $50.

• We send our packages with Australia Post
• Delivered within 5 working days* (Metro areas)
• Delivered within 7 working days* (rest of Australia)
• Select Standard Shipping at checkout
• We aim to dispatch all orders within 7–10 business days. Please note, delivery takes 5–7 working days after dispatch due to Black Friday and End of Year/Holiday Period

We offer Express Shipping for a flat rate of $15.00 Australia wide.

• We send our express packages with Australia Post
• Delivered within 3 working days (Metro areas)
• Delivered within 4 working days (rest of Australia)
• Select Express Shipping at checkout
•We aim to dispatch all orders within 7–10 business days. Please note, delivery takes 3–4 working days after dispatch due to Black Friday and End of Year/Holiday Period

$30 AUD Flat Rate (Please allow 5 – 7 working days for delivery)
We aim to dispatch all orders within 7–10 business days. Please note, delivery takes 5–7 working days after dispatch due to Black Friday and End of Year/Holiday Period

Please note: Due to regulation updates, we are unable to ship to UK/EU at this time.

$40 AUD flat rate shipping fee applies (Please allow 10-20 working days for delivery)

• We aim to dispatch all orders within 7–10 business days. Please note, delivery takes 10–20 working days after dispatch due to Black Friday and End of Year/Holiday Period
• As per our delivery partner requirements, please ensure your address is written in English.
• All orders are dispatched from our warehouse in Australia.
• For more information, please contact us at info@soakskin.com.

Rest of the World - $45 AUD Flat Rate (6 – 10 working days for delivery.)

• We aim to dispatch all orders within 7–10 business days. Please note, delivery takes 6–10 working days after dispatch due to Black Friday and End of Year/Holiday Period
  
• As per our delivery partner requirements, please ensure your address is written in English.
• All orders are dispatched from our warehouse in Australia.
• For more information, please contact us at info@soakskin.com

Please note, we do not currently ship to the UK, Europe, Russia, North Korea, Iran, and Israel.

Due to a workers’ strike that began on September 25, 2025, we are temporarily pausing all shipments to Canada until further notice.

We’re closely monitoring the situation and will resume shipping as soon as possible. Thank you for your patience and understanding.

Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@soakskin.com should you require further details regarding your order or its delivery.

Should a parcel be returned to SOAK due to any of the following reasons, we are happy to arrange a redelivery, charges in AUD do apply. Your order may be returned if:

• an incorrect, incomplete or insufficient address provided by the recipient
• a parcel is not collected from the post office within the allocated time frame
• the parcel is rejected

Should a parcel be returned to SOAK due to any of the following reasons, and a re-delivery requested by the recipient, a fee in AUD will apply:

• Multiple unsuccessful delivery attempts
• An incorrect or incomplete address is provided
• Failure by the recipient to contact the delivery service in their receiving country to arrange a re-delivery
• If a parcel remains unclaimed by the recipient
• Failure to pay duties/taxes applicable to the receiving country

Should a refund be requested due to any of the above reasons for the return, the initial shipping charge will not be refunded.

International delivery costs do not include any taxes or duties applied by the destination country and it is important to note that there are some restrictions and limitations imposed by certain Customs Authorities. It is advised to contact your local customs office for any information on what these charges, limitations and restrictions may be. Any additional charges (if applicable) are the sole responsibility of the delivery recipient.

For more information, please visit AusPost's International Shipping Guide.

Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.

If you decline to pay the applicable taxes and duties and your order is returned for this reason, or due to the total order exceeding limitations and restrictions, initial shipping costs will not be refunded.